Leadership and Management Training

Our unique modular-based training programme – Masterclasses in Leadership and Business Administration (MLBA™) is designed for middle managers whose specific training needs can be often overlooked.

This programme covers:

  • Effective Leadership During the Time of Change and Uncertainty
  • Effective Change Management
  • The Art of Judgement (Effective Decision Making for Managers)
  • Service Design/Redesign
  • Service Recovery: Using Customer Complaints to Inform Continuous Business Improvement
  • Programme and Project Management
  • NLP Techniques for Managers

Out training delivery options include:

  • Open workshops (various locations)
  • In house training (we come to you)
  • 1:1 training
  • Observation and coaching
  • Bespoke training
  • And more